Tech Support & Repair Experience

Overview

From an early age, I have had a fascination with knowing how things work. Every day I continue to learn more and more about technology by not only putting my acquired knowledge to good use but also successfully fixing devices when they break. Most of the information I have learned through the years has come from personal experience and watching YouTube channels, such as LinusTechTips. In my free time, I love watching Tech YouTubers, so I can stay informed about the latest technology trends, updates and news.

From helping family members with computer and printer issues to disassembling and repairing my own devices, I have accumulated a great deal of knowledge and experience over the years. Due to my vast knowledge and experience, I am considered “The Tech Guru” by my extended family. Often, they will come to me and ask for my opinion before making new tech-related purchases. I am glad to help!

Device Experience

Below is a list of devices that I have personally worked with and the various reasons for opening them up.

Android Phones

(Samsung, Google Nexus, LG, Motorolla)

  • Backup & Restoration of Data
  • User Data Transfer Between Devices
  • Tutorials for Family & Older Customers
  • Rooting & Unrooting Devices
  • Flashing Custom OS & Recovery Partitions

Apple iPhones

(3GS, 4, 4S & 6S)

  • Battery Replacements
  • Screen Assembly Replacements
  • Backup & Restoration of Data via iTunes
  • User Data Transfer Between Devices
  • Tutorials for Family & Older Customers
  • Jailbreaking & Restoring Bricked Devices

MacBook Pro

(Model Year: Mid 2010)

  • Upgrade RAM to 8GB
  • Upgrade HDD to 1TB
  • Dual Boot Windows 7 via Bootcamp and play PC games.

MacBook Air

(Model Year: 2011)

  • Disassembly for Cleaning / Dust Removal
  • Tutorials for Family
  • Installing & Updating MacOs & Software
  • Troubleshooting & Fixing MacOS Issues

Gaming PC Build

(Built In 2014)

  • Researched Parts & Components
  • Assembled PC at Home
  • Installed Windows 7 OS & Software
  • Upgraded SSD, HDD & GPU
  • Diagnosed & Replaced Dead GPU
  • Diagnosed & Replaced Dead SSD

HP & Brother Home Office Printers

(OfficeJet, LaserJet, Inkvestment)

  • Installation & Setup
  • Installation of OEM Drivers & Software on Windows, Mac OS & Linux.
  • Tutorials for Family Members

Synology Diskstation

(DS718+ NAS)

  • Installation & Setup of DiskStation Manager (DSM)
  • Installation & Initialization of Hard Drives in NAS
  • Configuration of RAID 1 Array for Data Redundancy
  • Cloud Access for Family & Friends
  • Setup of Self-Hosted Minecraft Server using Docker

Dell Pre-Built PC’s

(Power Supply Diagnosis & Replacement)

  • Diagnosis of Power Failure after Power Surge
  • Disassembly of PC & Replacement of Dead PSU

6-Disc CD Player

(Removal Of Stuck CD From Tray)

  • Disassembly of CD Player
  • Removal of Stuck CD from Tray

Operating System Experience

Below is a list of operating systems and the tasks I have performed.

Windows

(XP – Present)

  • Installation & Setup of OS
  • Installation & Setup of Drivers
  • Updating BIOS
  • Tutorials for Family & Friends
  • Troubleshooting & Fixing Issues & Errors

Mac OS

(Snow Leopard – Present)

  • Installation & Setup of OS
  • Software Installation & Updates via Mac App Store
  • Tutorials for Family & Friends
  • Troubleshooting & Fixing Issues & Errors

Linux

(Debian, Ubuntu, Mint, Raspbian OS)

  • Installation & Setup of OS
  • Installation of Drivers & Packages
  • Installation of Software via APT or Git
  • Compiling & Installing Software from Source
  • Installation & Configuration of a LAMP stack
  • Installation of WordPress / Magento
  • Installation of Nextcloud / Owncloud
  • Troubleshooting & Fixing Issues & Errors

Android

(Ice Cream Sandwich – Present)

  • Installation & Setup of OS
  • Backup & Restoration of User Data
  • Updating Software & OS via Play Store & OEM Updates
  • Tutorials for Family & Friends
  • Troubleshooting & Fixing Issues & Errors

iOS

(iOS 3.0 – Present)

  • Installation & Setup of OS
  • Backup & Restoration of User Data
  • Updating Software & OS via Play Store & OEM Updates
  • Tutorials for Family & Friends
  • Troubleshooting & Fixing Issues & Errors