Tech Support & Repair Experience
From an early age, I have had a fascination with knowing how things work. Every day I continue to learn more and more about technology by not only putting my acquired knowledge to good use but also successfully fixing devices when they break. Most of the information I have learned through the years has come from personal experience and watching YouTube channels, such as LinusTechTips. In my free time, I love watching Tech YouTubers, so I can stay informed about the latest technology trends, updates and news.
From helping family members with computer and printer issues to disassembling and repairing my own devices, I have accumulated a great deal of knowledge and experience over the years. Due to my vast knowledge and experience, I am considered “The Tech Guru” by my extended family. Often, they will come to me and ask for my opinion before making new tech-related purchases. I am glad to help!
Device Experience
Below is a list of devices that I have personally worked with and the various reasons for opening them up.
Android Phones
(Samsung, Google Nexus, LG, Motorolla)
- Backup & Restoration of Data
- User Data Transfer Between Devices
- Tutorials for Family & Older Customers
- Rooting & Unrooting Devices
- Flashing Custom OS & Recovery Partitions
Apple iPhones
(3GS, 4, 4S & 6S)
- Battery Replacements
- Screen Assembly Replacements
- Backup & Restoration of Data via iTunes
- User Data Transfer Between Devices
- Tutorials for Family & Older Customers
- Jailbreaking & Restoring Bricked Devices
MacBook Pro
(Model Year: Mid 2010)
- Upgrade RAM to 8GB
- Upgrade HDD to 1TB
- Dual Boot Windows 7 via Bootcamp and play PC games.
MacBook Air
(Model Year: 2011)
- Disassembly for Cleaning / Dust Removal
- Tutorials for Family
- Installing & Updating MacOs & Software
- Troubleshooting & Fixing MacOS Issues
Gaming PC Build
(Built In 2014)
- Researched Parts & Components
- Assembled PC at Home
- Installed Windows 7 OS & Software
- Upgraded SSD, HDD & GPU
- Diagnosed & Replaced Dead GPU
- Diagnosed & Replaced Dead SSD
HP & Brother Home Office Printers
(OfficeJet, LaserJet, Inkvestment)
- Installation & Setup
- Installation of OEM Drivers & Software on Windows, Mac OS & Linux.
- Tutorials for Family Members
Synology Diskstation
(DS718+ NAS)
- Installation & Setup of DiskStation Manager (DSM)
- Installation & Initialization of Hard Drives in NAS
- Configuration of RAID 1 Array for Data Redundancy
- Cloud Access for Family & Friends
- Setup of Self-Hosted Minecraft Server using Docker
Dell Pre-Built PC’s
(Power Supply Diagnosis & Replacement)
- Diagnosis of Power Failure after Power Surge
- Disassembly of PC & Replacement of Dead PSU
6-Disc CD Player
(Removal Of Stuck CD From Tray)
- Disassembly of CD Player
- Removal of Stuck CD from Tray
Operating System Experience
Below is a list of operating systems and the tasks I have performed.
Windows
(XP – Present)
- Installation & Setup of OS
- Installation & Setup of Drivers
- Updating BIOS
- Tutorials for Family & Friends
- Troubleshooting & Fixing Issues & Errors
Mac OS
(Snow Leopard – Present)
- Installation & Setup of OS
- Software Installation & Updates via Mac App Store
- Tutorials for Family & Friends
- Troubleshooting & Fixing Issues & Errors
Linux
(Debian, Ubuntu, Mint, Raspbian OS)
- Installation & Setup of OS
- Installation of Drivers & Packages
- Installation of Software via APT or Git
- Compiling & Installing Software from Source
- Installation & Configuration of a LAMP stack
- Installation of WordPress / Magento
- Installation of Nextcloud / Owncloud
- Troubleshooting & Fixing Issues & Errors
Android
(Ice Cream Sandwich – Present)
- Installation & Setup of OS
- Backup & Restoration of User Data
- Updating Software & OS via Play Store & OEM Updates
- Tutorials for Family & Friends
- Troubleshooting & Fixing Issues & Errors
iOS
(iOS 3.0 – Present)
- Installation & Setup of OS
- Backup & Restoration of User Data
- Updating Software & OS via Play Store & OEM Updates
- Tutorials for Family & Friends
- Troubleshooting & Fixing Issues & Errors
Category: Tech Support & Repair